Return Policy Old

Cancellation of orders will be accepted within 2 hours of checkout time on your shopping cart, otherwise we will charge a $6.99 cancellation fee for orders cancelled after 2 hours of shopping cart checkout time.

Please email us at sales@myotcstore.com to cancel your order within 2 hours of order placement in our site.

All bulk orders once placed cannot be cancelled after 24 hours. After 24 hours, 5% cancellation fee will be charged, but we will refund the remaining amount. Once the bulk order is confirmed with the customer, the order cannot be cancelled at any instance.
We do not provide refunds for bulk orders cancelled after 24 hours. If a bulk order is cancelled after 24 hours, at most we will be able to refund the shipping cost. Bulk orders are defined as $500+ in total order value.
This above policy applies to special item orders as well.

No returns will be accepted beyond 30 days of invoice date. Customer must email us at sales@myotcstore.com prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice if applicable. Returned products MUST be returned in "new" resaleable condition, in original packaging. Returns will be subject to a minimum 25% to maximum of 50% restocking fee, including all freight charges**. MyOTCStore.com will inspect all returns for damage and determine whether additional fees need to be applied. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged while being shipped as a result of customer using insufficient return packaging.

Customer must return items within 30 days of invoice date beyond that we do not accept any returns or replacement requests. MyOTCStore.com accept returns of 12 quantity or below only from the total ordered quantity. If a customer is looking to return an order with a quantity greater than 12, that order will be considered a bulk order. Please refer to the above bulk order section to understand our return / cancellation policy for these orders.

1. Items ordered specially requested by the customer that MyOTCStore.com does not usually list on our website (i.e. custom ordered product).
2. Sexual health products cannot be returned. Nutritional supplies, diet drinks and products that are expiring within a 30-day period cannot be returned.
3. We do not accept returns or exchange for home health care items, electronics, chocolates, candies, and toys.

MyOTCStore.com makes every effort to ensure customers receive the order they placed in a timely fashion following the procedures specified by the customer.

If your order arrives and its shipping container appears crushed, folded, or severely damaged, notify that freight company immediately (usually UPS, 800-PICK-UPS) and keep all packaging and contents for proof. The freight company may have to come pick up the damaged package from you. An inquiry and investigation process from the freight company will proceed and will usually take 7-10 business days.

MyOTCStore.com will replace the defective product, if it is determined that it is in fact defective and not a result packaging error or shipping error provided. We will replace the product after we confirmed the reason for which it is defective (ex: manufacturer issues). To proceed with a replacement of a defective product, we require the customer to provide an image of the incorrect product via email. After determining the product is defective, we will correct the issue.

MyOTCStore.com will replace incorrectly delivered product, if it is determined that the wrong product is in fact incorrectly delivered. (Example: the invoice states one thing, and the customer received something else). To proceed with a replacement of an incorrect product, we require the customer to provide an image of the incorrect product via email. After determining the product is incorrect, we will correct the issue.

1. Should UPS re-route a carton due to incorrectly supplied delivery information, a flat fee of $10.00 will be incurred and charged to your credit card.
2. Please accurately provide us with your billing and shipping address to avoid these unnecessary fees. Add company names, suite numbers, and apartment numbers and so on.

Damaged, incorrect, or missing items claims must be filed within 30 days of the shipment date. Non-delivery or mis-delivery claims must be filed within 30 days of the shipment date.

If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you remain responsible and hereby agree to pay for the order in full, waving any and all rights of chargeback.

Product descriptions and images presented on the site are for representational use only and do not constitute or substitute for medical information from your health care provider or medical professional. Information on this site is provided for informational purposes only. You should carefully read product packaging and follow the instructions. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements on this site have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease and may be for commercial. Images are shown for reference only. The actual item you receive may differ from what is shown. While every attempt is made at presenting the most correct and accurate information, manufactures frequently change their product packaging.

* Our policy applies only to advertised prices only. It does not apply to special offers or promotions, including rebates and free-with-purchase offers. Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price. Our policy applies only to advertised prices only. It does not apply to special offers or promotions, including rebates and free-with-purchase offers. Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price.
* Purchaser pays return shipping costs.

We will make every effort to ensure you are satisfied with your product. Items may be returned or exchanged in their original packaging within 30 days of receipt excluding shipping charges and charge card transaction fees if any. MyOTCStore.com will not accept any returns after 30 days of delivering your product.

Simply follow these Return/Exchange Instructions & Guidelines to return your package. MyOTCStore.com will not refund shipping charges for returned items, shipping charges are non-refundable.

MyOTCStore.com can only accept returns/exchanges that were purchased on MyOTCStore.com.

If you have any questions regarding your return, please send an e-mail to customer care at sales@myotcstore.com. In your e-mail, include your order number, the reason you want to return each item, and images of the items if incorrect or damaged.

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

Contact us for information regarding where to return or exchange an item.

Credit card refunds will only be posted to the credit card used on the original purchase.

Please allow 2-3 weeks from the shipping date for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return.